This Privacy Policy explains how vcity155 collects, processes, stores, and protects the personal data of Malaysian account holders and website visitors. Please read it carefully.
Last Updated: 11 June 2026vcity155 collects registration details, identity documents, financial transaction records, device information, and gameplay activity solely for the purposes of operating your Account and complying with regulatory obligations.
All personal data held by vcity155 is stored on secured servers protected by 256-bit SSL encryption, access controls, and regular security audits. We do not store payment card numbers on vcity155 servers.
You have the right to access, correct, or request deletion of your personal data held by vcity155, subject to our regulatory retention obligations. Contact support at any time to exercise these rights.
vcity155 does not sell your personal data. Data is shared only with licensed payment processors, game studios, regulatory authorities, and fraud prevention services — all under strict confidentiality and data processing agreements.
vcity155 uses essential and analytical cookies to operate the platform and improve your experience. You may manage cookie preferences through your browser settings, noting that disabling essential cookies may affect Platform functionality.
vcity155 will only send marketing communications with your explicit consent. You may opt out of marketing emails or WhatsApp notifications at any time via your Account settings or by contacting support.
vcity155 ("we", "us", "our") is committed to protecting and respecting the privacy of all individuals who access and use the vcity155 platform at vcity155.net ("Platform"), including registered account holders and visitors. This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we use that data, with whom we share it, how long we retain it, and the rights available to you in relation to your personal data.
This Policy applies to all personal data collected through the vcity155 Platform, our customer support channels (including Live Chat, WhatsApp, and email), and any other interaction you have with vcity155. By registering for an Account or using the Platform, you acknowledge that you have read and understood this Policy.
vcity155 is committed to processing personal data of Malaysian users in a manner consistent with applicable personal data protection legislation and the data protection requirements of our international gaming authority operating licence. Where you are a Malaysian resident, additional rights and protections may apply under Malaysian law.
vcity155 is the data controller in respect of personal data collected through the Platform. As data controller, vcity155 determines the purposes and means by which your personal data is processed, and bears primary responsibility for compliance with applicable data protection obligations.
For all data protection enquiries, requests to exercise your rights, or privacy-related complaints, please contact our Data Protection team using the contact details set out in Section 16 of this Policy.
vcity155 collects the following categories of personal data in the course of operating the Platform and providing Services to account holders:
You are responsible for ensuring that all personal data you provide to vcity155 is accurate, current, and complete. Providing false or misleading personal information is a breach of our Terms and Conditions and may result in Account closure and forfeiture of balances.
vcity155 uses your personal data for the following purposes:
vcity155 processes your personal data on the following legal bases:
vcity155 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data may be disclosed to the following categories of recipients, strictly for the purposes described in this Policy:
vcity155 will never sell your personal data — including your gambling history, identity documents, or financial information — to any third party for advertising, data brokering, or other commercial purposes. This is a firm and unconditional commitment.
vcity155 operates under an international gaming authority licence, and some of the third parties with whom we share data (as described in Section 6) may be located outside Malaysia. Where personal data is transferred internationally, vcity155 ensures that adequate safeguards are in place, including contractual data processing agreements that impose data protection standards equivalent to those applicable in the jurisdiction of our operating licence.
Where you are a resident of Malaysia, your personal data may be transferred to servers or processors in the jurisdiction of our operating licence and in other countries where our service providers operate. By using vcity155, you consent to such transfers, subject to the safeguards described in this Policy.
vcity155 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention requirements:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data retention procedures. Regulatory requirements may require retention for longer periods in specific circumstances.
vcity155 uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of features on vcity155. Comprehensive cookie preference management is available in your Account settings.
Subject to applicable data protection laws and our regulatory obligations, you have the following rights in relation to your personal data held by vcity155:
To exercise any of the above rights, please contact vcity155 using the details in Section 16. We will respond to verified requests within 30 days. Identity verification may be required before we can process a rights request.
vcity155 will only send you marketing communications — including promotional offers, bonus notifications, and platform updates — where you have provided explicit prior consent at the time of Account registration or subsequently through your Account settings.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect transactional communications relating to your Account, including security alerts, deposit confirmations, withdrawal notifications, and KYC requests, which vcity155 is required to send regardless of your marketing preferences.
The vcity155 Platform is strictly not intended for persons under the age of 21. vcity155 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use vcity155.
If vcity155 becomes aware that personal data has been collected from an individual under the age of 21, that Account will be immediately closed, all associated personal data will be deleted, and any balance will be refunded to the originating payment method. If you believe vcity155 has inadvertently collected data from an underage individual, please notify us immediately at [email protected].
vcity155 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While vcity155 takes all reasonable precautions, no data transmission over the internet can be guaranteed to be entirely secure. In the event of a data breach that is likely to result in a risk to your rights or interests, vcity155 will notify affected individuals in accordance with applicable regulatory requirements.
The vcity155 Platform integrates third-party services including game studios, payment processors, and support tools. While vcity155 carefully selects service providers and enters into data processing agreements with them, we are not responsible for the privacy practices of independent third-party platforms that operate outside the vcity155 environment.
This Policy does not apply to the independent websites of third-party game studios or other external entities. If you navigate to any external platform from within vcity155, you should review that platform's own privacy policy.
vcity155 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operating structure. The revised Policy will be published at vcity155.net/privacy-policy with an updated "Last Updated" date. For material changes, vcity155 will notify registered Account holders at least 7 days before the changes take effect, where practicable.
Your continued use of the vcity155 Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the Platform and contact vcity155 to request Account closure.
For all data protection enquiries, requests to exercise your rights, or privacy-related complaints, please contact vcity155 through any of the following channels:
vcity155 aims to acknowledge privacy requests within 24 hours and to provide a substantive response within 30 days. Where a complaint cannot be resolved to your satisfaction, you may have the right to escalate the matter to the relevant data protection authority under applicable law or to the dispute resolution mechanism available under our operating licence.
Play with confidence knowing your personal and financial data is protected by industry-standard encryption and regulatory-grade security. Log in to vcity155 and enjoy Malaysia's best online casino and sportsbook — all in MYR.