vcity155 Terms & Conditions

1.Definitions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below, unless the context otherwise requires:

• "vcity155", "we", "us", "our" refers to the operator of the vcity155 platform accessible at vcity155.net and all associated subdomains and mobile interfaces.
• "Platform" means the vcity155 website, any mobile browser-optimised version thereof, and all games, services, and features made available thereon.
• "User", "you", "your" refers to any natural person who accesses, registers for, or otherwise uses the Platform.
• "Account" means the registered account created by a User on the Platform, denominated in Malaysian Ringgit (MYR).
• "Services" means the online casino games, live dealer tables, sportsbook, slot games, and all other gaming and ancillary services offered by vcity155.
• "Bonus Funds" means any promotional credits, free bets, free spins value, or match bonus amounts credited to an Account under a vcity155 promotion.
• "Applicable Laws" means all laws, regulations, and regulatory requirements applicable to the operation of vcity155 and/or to the User's access to and use of the Platform.

2.Acceptance of Terms

By accessing the vcity155 Platform, creating an Account, or using any of the Services, you unconditionally agree to be bound by these Terms and Conditions in their entirety, together with vcity155's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

vcity155 reserves the right to amend, update, or replace these Terms at any time. Amendments take effect upon publication at vcity155.net/terms-conditions. It is your responsibility to review these Terms periodically. Material changes will be communicated to registered Account holders via the contact details held on file.

3.Eligibility & Registration

Use of the vcity155 Platform is strictly subject to the following eligibility requirements:

• You must be a natural person aged 21 years or older at the time of registration and at all times during your use of the Platform.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction of residence.
• You must not be a resident of any jurisdiction in which online gambling is prohibited by Applicable Laws.
• You must not be subject to any self-exclusion order, whether issued by vcity155 or any recognised gaming regulatory authority.
• You must not be a current employee, contractor, agent, or close family member of an employee of vcity155 or any of its affiliated gaming studios, unless prior written consent has been obtained from vcity155 management.

Each natural person may hold only one Account on vcity155. Duplicate accounts will be closed without notice and any balance associated with the duplicate account may be forfeited. You must provide accurate, current, and complete information at the time of registration and must promptly update your Account information if any details change.

4.Account Security

You are solely responsible for maintaining the confidentiality of your vcity155 Account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party under any circumstances.

• vcity155 staff will never ask for your full password via any channel, including Live Chat, email, WhatsApp, or telephone.
• You must notify vcity155 customer support immediately if you suspect any unauthorised access to your Account or any compromise of your credentials.
• vcity155 accepts no liability for losses arising from your failure to safeguard your Account credentials, subject to any mandatory consumer protection provisions under Applicable Laws.
• All activity conducted through your Account credentials will be deemed to have been authorised by you, unless you have notified vcity155 of a security breach in accordance with this clause.

vcity155 reserves the right to require additional verification steps — including but not limited to device authentication, identity confirmation, or temporary session suspension — where unusual login activity is detected on an Account.

5.Deposits & Withdrawals

All financial transactions on vcity155 are conducted in Malaysian Ringgit (MYR). vcity155 supports the following deposit and withdrawal methods: Touch n Go eWallet, Boost, FPX, Maybank2u, CIMB Clicks, and Public Bank online banking.

• Deposits are credited to your vcity155 Account balance promptly upon confirmation from the relevant payment processor. Processing times may vary by payment method.
• Minimum and maximum deposit and withdrawal amounts are as displayed on the banking page within your Account at the time of the transaction.
• Withdrawals may only be made to a payment method that has been used to deposit to your vcity155 Account, or to a bank account in your verified name. Third-party withdrawals are strictly prohibited.
• vcity155 does not charge fees for standard deposits or withdrawals; however, your bank or payment provider may apply their own processing charges, for which vcity155 accepts no responsibility.
• All withdrawals are subject to satisfactory completion of KYC verification and vcity155's internal anti-money laundering (AML) review processes.

6.Bonuses & Promotions

vcity155 offers various promotional bonuses from time to time, including welcome bonuses, reload bonuses, free spins, and cashback offers. All promotions are subject to specific terms and conditions published alongside each promotion, and to the following general provisions:

• Bonus Funds are subject to a wagering requirement before any associated winnings may be withdrawn. The applicable wagering requirement will be clearly stated in each promotion's specific terms.
• Unless otherwise stated, wagering requirements must be met within 30 calendar days of the bonus being credited to your Account, after which any unconverted Bonus Funds will expire.
• Each promotion is limited to one per customer, household, device, IP address, and payment method, unless expressly stated otherwise.
• vcity155 reserves the right to withdraw, amend, or cancel any promotion at any time, with reasonable notice where practicable.
• Participation in any vcity155 promotion using multiple accounts, fraudulent means, or otherwise in breach of these Terms will result in disqualification and may result in Account closure.

vcity155 shall have the final determination in all matters relating to promotional eligibility and wagering requirement calculations. Decisions made by vcity155 management in respect of promotions are final and binding.

7.Betting & Gaming Rules

The following general rules apply to all betting and gaming activity conducted on vcity155:

• Bets and wagers placed on vcity155 are final upon confirmation. vcity155 accepts no responsibility for bets placed in error by the User.
• vcity155 reserves the right to void any bet or wager placed at odds or under conditions that result from a manifest error, technical fault, or pricing error.
• In the event of a dispute regarding the outcome of any game or sporting event, the result recorded on vcity155 systems at the time of settlement shall be final, subject to vcity155's internal dispute resolution process.
• vcity155 reserves the right to refuse, limit, or restrict any bet or wager at its sole discretion, without obligation to provide reasons.
• Maximum payout limits per event, game round, or session may apply and are displayed within the relevant game or sportsbook interface.

Specific game rules for live casino, slots, and sportsbook products are governed by the respective studio or content provider's published rules, which are accessible within each game interface on vcity155.

8.Prohibited Conduct

You expressly agree not to engage in any of the following conduct in connection with your use of vcity155:

• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or its games.
• Engaging in collusion with other players, whether on live tables or in any other gaming format.
• Exploiting software bugs, errors, or glitches to obtain an advantage over the Platform or other players.
• Using the Platform for any money laundering, fraud, or other unlawful financial activity.
• Providing false or misleading information during registration, KYC, or any other Account verification process.
• Sharing, selling, or otherwise transferring your Account to any third party.
• Attempting to circumvent any self-exclusion, deposit limit, or other Responsible Gaming measure applied to your Account.

9.Intellectual Property

All content on the vcity155 Platform — including but not limited to software, graphics, trademarks, game interfaces, text, logos, icons, and the overall design and compilation of the Platform — is the exclusive property of vcity155 or its duly licensed content providers and is protected by applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial purposes in accordance with these Terms.
• You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any content on the vcity155 Platform without prior written authorisation from vcity155.
• The vcity155 name, logo, and all associated brand elements are registered or unregistered trademarks of vcity155. Unauthorised use of these marks is strictly prohibited.

10.Limitation of Liability

To the fullest extent permitted by Applicable Laws, vcity155 and its officers, directors, employees, contractors, and licensors shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive losses or damages arising from your use of, or inability to use, the Platform.
• Any loss of data, profits, revenue, business, or goodwill arising in connection with the Platform.
• Any unauthorised access to, or alteration of, your Account or transmissions, other than as a direct result of vcity155's gross negligence or wilful misconduct.
• Any interruption, suspension, or termination of the Platform or any Services, whether planned or otherwise.

Nothing in these Terms shall limit or exclude vcity155's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by Applicable Laws.

11.Responsible Gaming

vcity155 is committed to promoting responsible gambling across its platform. As a condition of your use of vcity155, you acknowledge the following:

• The Services are intended solely for entertainment purposes and must not be used as a means of generating income or resolving financial difficulties.
• You are solely responsible for monitoring and controlling your gambling activity on vcity155.
• You have the right at any time to request the application of deposit limits, session time reminders, cooling-off periods, or self-exclusion to your Account, and vcity155 will process such requests promptly.
• Self-exclusion requests, once confirmed, are irrevocable for the duration specified. Requests to reverse a self-exclusion before its expiry will not be actioned.
• vcity155 strictly enforces a 21+ age policy. If you believe you may be susceptible to problem gambling, you must not open an Account or continue using the Platform.

For further information on vcity155's Responsible Gaming framework, including a full description of available tools and links to external support resources, please refer to our dedicated Responsible Gaming page.

12.Suspension & Termination

vcity155 may, at its sole discretion and without prior notice, suspend or permanently close your Account in any of the following circumstances:

• Breach of any provision of these Terms or any other vcity155 policy.
• Provision of false, inaccurate, or misleading information at any stage of the Account lifecycle.
• Failure to complete KYC verification within the required period.
• Reasonable suspicion of fraudulent, abusive, or criminal activity in connection with your Account.
• A regulatory direction or legal requirement to do so.
• Your own written request to close your Account.

Upon Account closure, any verified balance not subject to pending investigation will be returned to your verified payment method within a reasonable period, net of any applicable deductions permitted under these Terms. Bonus Funds that have not met applicable wagering requirements will not be returned.

13.Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction in which vcity155 holds its primary operating licence from the relevant international gaming authority.

You irrevocably agree that the courts of that jurisdiction shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to vcity155's right to seek injunctive or other equitable relief in any jurisdiction.

14.Amendments to Terms

vcity155 reserves the right to amend these Terms and Conditions at any time. The updated Terms will be published at vcity155.net/terms-conditions with the revised "Last Updated" date. For material changes, vcity155 will notify registered Account holders via the contact details held on their Account at least 7 days prior to the changes taking effect, where practicable.

Your continued use of the vcity155 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and contact vcity155 to close your Account.

15.Contact

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact vcity155 customer support through any of the following channels:

• Live Chat: Available 24/7 on vcity155.net
• WhatsApp: Available 24/7 — contact details accessible via your Account dashboard
• Email: [email protected]

vcity155 aims to acknowledge all written complaints within 24 hours and to provide a substantive response within 5 business days. Where a complaint cannot be resolved internally to your satisfaction, vcity155 will provide details of the applicable external dispute resolution mechanism available under our operating licence.